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Refund Policy

Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

 

Additional non-returnable items: 

To complete your return, we require a receipt or proof of purchase.

 

 

Please do not send your purchase back to the manufacturer.

 

 

There are certain situations where only partial refunds are granted (if applicable) 
Products with obvious signs of use 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 14 days after delivery

Our products are going thru quality check they are never sent from the producer to our final customer so the probability that a customer would receive a product with defect is null

 

 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at office@novaluxstyle.eu

 

 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@novaluxstyle.eu and send your item to:

AVENIDA DEL PUERTO , NR 56 , PISO 1 , PUERTA IZQUIERDA
POBLACIÓN : GRAO DE CASTELLÓN
PROVINCIA : CASTELLÓN
012100
ESPAÑA 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

 

Shipping 
To return your product, you should mail your product to:

AVENIDA DEL PUERTO , NR 56 , PISO 1 , PUERTA IZQUIERDA 
POBLACIÓN : GRAO DE CASTELLÓN
PROVINCIA : CASTELLÓN
012100
ESPAÑA 

 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

 

Choose the right ring size

METHOD 1

MEASURE A RING YOU CURRENTLY OWN

Place your ring over the closest matching sized circle, make sure the inside of the ring fits around the outside of the circle. If you are between sizes, order up.

 

 

METHOD 2

MEASURE YOUR FINGER WITH A RULER

*If you are between sizes, order a larger size.

Ring finger measuring tips:

Make sure your finger is at a normal body temperature -- fingers can shrink or expand when cold or hot. If your knuckle is much larger than your finger’s base, take two separate measurements and choose a size in between. You want a ring to fit over your knuckle, but not be too loose or it will shift around.

 

 

 INTERNATIONAL RING SIZE CONVERTER

 

 

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